Frequently Asked Questions
1. CAN I REQUEST AN AIRPORT TRANSFER?
If airport transfer is required then we can certainly arrange an airport pick-up and/or drop-off for you, which would be 200 pesos for 1-2 people or 300 pesos for 3-4 people one way. Please just let us know if you would like this arranged at any time after booking, and you would pay the driver in cash on the day.
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2. CAN I REQUEST A PIER TRANSFER?
If ferry pier transfer is required then we can certainly arrange a pier pick-up and/or drop-off for you, which would be 700 pesos one way. Please just let us know if you would like this arranged at any time after booking, and you would pay the driver in cash on the day.
3. CAN I PUT AN EXTRA BED IN ANY OF THE ROOMS?
Our Standard Rooms can only accept 2 people as there’s just a double bed inside and no space for any extra bed. For our Deluxe Suites, the normal capacity is 4 guests but we are able to accept 1 extra guest for a supplement charge of 500 pesos to reach our maximum room capacity of 5 guests. Please note that we cannot exceed these limits except in the case of 1 baby/infant that is 2 years old or less who can stay free of charge using the exisitng beds, as children aged 3 years old or greater are included in the maximum capacity limit. In case you are a family/group that is more than the specified limit for each room, then you would need to book additional room/s, so that the capacity of the booked rooms matches the number of guests. However, we do allow you to be altogether in one room if necessary like when you're eating, drinking or having fun, and we just have to make sure that the number of guests matches the number of rooms booked.
4. IS THERE ANY BREAKFAST AVAILABLE OR CAN I COOK?
Breakfast is not included in any of our bookings, so that you have the choice to order and pay for breakfast only if you wish. Breakfast is available to purchase at the reception area every day between 6am-10am, and we offer an American Breakfast for 250 pesos or a Filipino Breakfast for 220 pesos. Please just approach the staff on duty if you’d to place an order, or you can also order in advance the day before and specify what time you’d like it to be ready for you.
The open-air kitchen at the Standard Room is not available for guests between 6am-10am when breakfast is being served. However, outside of these hours, Standard Room guests are welcome to use this kitchen where you can prepare your own food, and you can also bring food and drinks in from outside free of charge. Basic crockery, cooking utensils, microwave and a rice cooker are available inside this kitchen for you to use.
Deluxe Suite guests may make use of the kitchenette in your own room where you can also prepare your own food or bring food and drinks in from outside free of charge. This kitchenette is equipped with a fridge/freezer, microwave, stovetop, toaster and kettle. Crockery and cooking utensils are provided for free inside each suite such as plates, cutlery, frying pan, saucepan, spatula etc. You also have your own rice cooker and water dispenser inside your room for your convenience!
The Standard Room area and the Deluxe Suite area each have their own BBQ where guests are welcome to grill their own food. You may use your own charcoal or we have some charcoal available to purchase on-site, and please contact the staff for assistance with that. Thank you!
5. WHAT'S THE EXACT ADDRESS OF QUEST VILLA?
There is no specific address as a lot of the roads in Panglao don’t have any names or numbers. Our address is Purok 2, Barangay Tawala, Panglao Island, Bohol. However, Barangay Tawala merely refers to the district that we're in, so it won’t pinpoint the exact location. We have some arrival information that we send out that has some directions on how to get to us, but the easiest way is to search for us on Google Maps as we’re listed and verified on there so you can see exactly where we are.
6. HOW FAR AWAY IS QUEST VILLA FROM ALONA BEACH?
We are 2.6km from Alona Beach, which is the main tourist area with all the restaurants and shops there. It would take about 25 minutes to walk there though which we wouldn't recommend, but you can reach it on a motorbike or tricycle in just 5-6 minutes, and a tricycle normally costs around 150 pesos for 2-3 people.
7. CAN A BABY/INFANT STAY FOR FREE IN MY ROOM?
Only 1 baby/infant aged 2 years old or less can stay in a Standard Room or Deluxe Suite over the capacity limit, and they may stay free of charge using existing beds as they are not counted as an extra person. However, any child aged 3 years old or greater is not a baby/infant and is therefore included in the guest count and capacity limit of each room, and we are not able to have more than 2 people sleeping in the standard room or 5 people sleeping in the deluxe suite, as we are able to accept 1 extra guest in that room type for a supplement charge of 500 pesos to reach our maximum room capacity of 5 guests. For standard room guests, please be advised though that there is only a double bed in the standard room, and so the baby/infant aged 2 years old or less would have to share the double bed with the parents which may be a bit tight! Cribs and cots are also not available at the property.
8. CAN I CHECK-IN EARLY?
For an earlier check-in time, if we’re booked to our capacity limit the day before then your room may have been in use and so it won’t be available till 3pm, especially as we now have to leave the room sealed for 3 hours after cleaning for your safety to help protect against the coronavirus. If there are any vacancies or early check-outs and the room is already available then it’s no problem for you to check in when you arrive, but we can’t guarantee that. Otherwise, if the room is not available yet then you can leave your luggage with us and go out to do some things and the room will be ready when you come back!
9. ARE THERE ANY MOTORBIKES AVAILABLE TO RENT?
Motorbike rentals can be arranged for all of our guests if needed. A scooter is 500 pesos per 24 hour period, which would need to be paid in cash once you arrive. We can also ensure that the scooters are at Quest Villa and ready for you to use when you arrive, so if you’d like us to arrange this then please just let us know after booking.
10. IS THERE A PARKING AREA?
There is a designated parking area at the side of the building where the reception and standard rooms are located and guests are welcome to park there for free at any time. Motorbikes should also be parked in this area overnight and not in front of the entrances.
11. ARE THE ROOMS NON-SMOKING?
All the rooms in our property are non-smoking rooms inside. Guests who wish to smoke may use the patio outside their room.